Presented on: 21 October, 15:00 CEST
In many European countries, there are non-emergency numbers running alongside the emergency number (or numbers). These numbers may be used, for instance, to provide medical advice to patients, to direct people towards the correct service, or to provide general information in times of crisis.
In this webinar, we explored the systems in place in different European countries, the role of each dedicated number and how non-emergency numbers are managed. What are the benefits of having a non-emergency number in place? What challenges may be faced and how are they overcome? This webinar aimed to provide the knowledge for countries to learn from different systems and to share best practices.