Presented on: 01 December, 15:00 CET
Many of us have worked for or visited control rooms where each call-taker uses three, four or five computer screens. With Next-Generation 112, more and more data will be coming to the PSAP and posing new challenges for emergency call-takers.
How can a human being manage a large amount of simultaneous information in a short time frame? This is where modern user experience and user interface (UX/UI) design techniques and automatic recommendations for call-taking and dispatch come into play.
In this webinar, we heard the experiences of emergency services representatives in Finland and Sweden who are trying to make managing calls and dispatch easier and smoother.