EENA (the European Emergency Number Association) and Waze (the world’s largest community-based traffic and navigation app) entered into a partnership to understand and evaluate the use of Waze in emergency response scenarios in a number of pilot sites in Europe.

Which use cases could be examined?

 When users notify Waze about an incident, emergency services could get the notification in their Computer Aided Dispatch (CAD) system via an integration to receive data from Waze.

 Emergency services can use traffic information from Waze to plan or optimize the route of first responders.

Emergency services can provide data to Waze about real time or planned incidents, e.g. accident, planned construction work etc. Waze will notify affected users, giving them the ability to avoid delays and aiming to reduce the numbers of citizens being affected by the incident.

What's the objective of the programme?

The main objective is to understand how the use of this data in emergency management can improve response operations.

More concretely, the programme aims:

  1. To understand the good practice regarding the integration and use of traffic and road incident data with CAD systems
  2. To gain experience from the use-case scenarios and identify how the data exchange can be fully integrated in the command and control process and how it could be analysed in real-time or in a post-event review
  3. To gain a deeper understanding of the impact of this data on emergency response

Pilot sites

Congratulations to the four (4) selected pilot sites who joined the programme:

  • Notruf Niederösterreich (NNO), emergency medical service, Austria
  • AREU, 112 service and emergency medical service, Italy
  • SDIS 13, fire brigade, France
  • SDIS 86, fire brigade, France