11 February 2026, Brussels
On European 112 Day, EENA joins authorities and emergency communications professionals across Europe in recognising the vital work of Public Safety Answering Points (PSAPs) and first responders, while underlining the steps still needed to ensure reliable and accessible emergency communications for everyone.
This year, EENA’s priority is to protect emergency calling amid ongoing and planned 2G/3G network phase-outs.
Ensuring reliable emergency calling as networks evolve
As 2G/3G network shutdowns are planned or implemented in some countries, and emergency calling increasingly relies on 4G/5G services, a worrying reality is emerging: in certain cases, people are losing the ability to reach emergency services, particularly while roaming. EENA urges that 2G/3G shutdowns are delayed until 4G/5G emergency calling works reliably for everyone.
EENA has published a dedicated statement on the risks and the practical steps needed to ensure continuity of service, which you can read here.
New EENA member publications: Accessible emergency communications and PSAP operations in Europe
For EENA members, 112 Day also coincides with the release of two resources supporting improvement and benchmarking in emergency communications.
PSAP 2025 Report Europe Edition
EENA’s latest PSAP Europe Edition is now available to members, offering a comprehensive look at how Public Safety Answering Points (PSAPs) are organised and evolving across Europe. The report maps PSAP structures, operational models and capabilities, with comparative insights on topics including Next Generation 112 readiness, caller location requirements and preparedness for IMS-based eCall.
The document is sponsored by CityGIS.
Accessibility Report Card
EENA’s first Accessibility Report Card maps how accessible emergency communications work in practice across the EU, Norway and the UK, based on input from members. It highlights progress and gaps in areas such as RTT/Total Conversation readiness, roaming, and the reliability of interim solutions like SMS, apps and web services.
The report is sponsored by RSQnow.
112 Day activities across Europe
Across Europe, organisations mark 112 Day with awareness campaigns, open days, demonstrations, and community activities to promote the correct use of 112 and highlight the people behind emergency response. EENA has compiled these national activities in a dedicated webpage
– see how different countries are marking 112 Day here.
EENA remains committed to working with EU institutions, national authorities, regulators, mobile network operators and the public safety community to strengthen emergency communications – so that everyone can reach help reliably, wherever they are in Europe.
