EENA’s latest PSAP Global Edition offers a comprehensive look at how Public Safety Answering Points (PSAPs) are evolving worldwide. The report examines the structure, procedures, and technological advancements of PSAPs in 64 countries, providing valuable insights into key developments such as the transition to Next Generation 112, the implementation of public warning systems, accessibility measures for people with disabilities, and cybersecurity concerns.
The report also explores how emergency services are using new technologies, including social media and citizen responder programmes, to enhance public safety. With constant updates and new areas of analysis each year, this edition provides a detailed snapshot of how emergency communications are evolving globally.
We would like to thank Intrado for sponsoring this year’s publication.
This report is exclusively available to EENA members. If you are a member and would like to get access to the report, please contact Sanna Antila at [email protected]
If you are not yet a member, please contact Jerome Paris at [email protected]
Public Safety Answering Points – 2024 Latin American edition
Produced in collaboration with the Department of Public Security of the Organization of American States (OAS).