17 February 2026 at 14:30 CET: Using Multimedia in Emergency Calls: Lessons from Iceland
With emerging technologies, emergency PSAPs around the world are receiving increasing amounts of information, including images and videos. This webinar presents how Iceland has used images to improve situational awareness during emergencies. The question is no longer if multimedia should be used, but why and how to use it, with a particular focus on the impact multimedia can have on telecommunicators.
Registration
Presenting
Hjördís Garðarsdóttir
HR and educational representative
Neyðarlínan ohf 112 Iceland
Hjördís Garðarsdóttir is the Human Resources and Educational Representative at Neyðarlínan 112, Iceland’s national emergency communication center. With over 18 years of experience in emergency communications, she oversees the training of all new telecommunicators in Iceland and leads continuing education for staff working in high-pressure, high-stakes environments with a focus on wellness and mental health at the training.
