Presented on: 22 February, 16:00 CET

What's ISCRAM?

The Information Systems for Crisis Response and Management (ISCRAM) Association is an international community of researchers who examine the design, use, and evaluation of information and communication technologies in contexts of emergency and disaster preparation, mitigation, response, and recovery.

Within the ISCRAM community, many researchers focus on issues related to public safety communications that are relevant to government and industry practitioners and EENA members. These issues include the design and deployment of early warning systems, the usability of common operational picture tools, and the empirical analysis and modeling of an emergency call, dispatch, and response activities.

What we discussed during this webinar:

This webinar introduced the ISCRAM Association to EENA members, described current research on public safety communications, and explained how to access the many open-source resources made available by the ISCRAM community. The webinar also pointed out opportunities for government and industry practitioners to collaborate with researchers on emerging public safety challenges and opportunities. One of these opportunities is the Research Corner session planned for the upcoming EENA Annual Conference in Marseille. Held for the first time at last year’s annual conference in Riga, Research Corner invites practitioners and researchers to share knowledge about current research projects and operational challenges to facilitate future government-academia-industry collaborations.

presented by


Caroline Rizza, PhD

President of ISCRAM & Associate Professor, Télécom ParisTech
Caroline's research in crisis management focuses on the digital competences of actors in emergency situations, and on the associated ethical, legal and social issues: how citizen initiatives or actions, promoted by ICT, are changing the relationships between public and private institutions and citizens, and what attention needs to be paid to them. She coordinates multidisciplinary researches and training projects involving institutional partners: for instance, the “Combining digital tools and Living Lab for promoting a First Aid Citizen” project (2021-2023); the project MACIV “Management of Citizens and Volunteers: social media in crisis situation” (2018-2021), or the multidisciplinary CNRS Thematic School “Online social networks – crisis management”.

Rob Grace, PhD

Vice President of ISCRAM & Assistant Professor, Texas Tech University
Rob's research interests include crisis informatics, human-centered design, and risk communication. He examines the design and use of information and communications technologies involved in emergency and disaster preparedness, mitigation, response, and recovery.

Anouck Adrot, PhD

ISCRAM Secretary Associate & Professor Université Paris-Dauphine
In her work, Anouck primarily investigates how organisations manage information to deal with surprises and emergent behaviors in critical settings. Hence she has been working on cases of improvisation and bricolage around information technology in extreme contexts and crises. She is also interested in how organisations put resilience and practice and the digital transformation (including transformation of data, information and artefacts) of the emergency sector. She has been working in various empirical fields, such as firefighters, cross-border contexts, private companies and inter-organisational settings.