In this blog post, Cestel presents how their NG eCall decoder and NextGen IVS eCall Simulator can benefit PSAPs.
Upcoming changes in cybersecurity environment for PSAPs
This blog post covers what the new cybersecurity requirements established by the EU’s new directive (NIS 2). The post explains the improvements to the previous directive, the benefits to PSAPs and the time it takes for the Directive to come into effect.
Is 112 a valid emergency number in America?
This blog post explores the complexity of emergency numbers across different regions and how emergency calls are recognised and prioritised. The article also delves into how mobile devices and networks handle emergency calls using various technical standards and how they ensure the correct routing and priority for these critical communications, especially when users are roaming internationally.
The Digitalisation of Emergency Services: A Journey to Efficiency and Safety
This blog will explore how best to understand digitalisation, the role it can play in Public Safety Answering Points (PSAPs) and emergency services, and how best to exploit its potential.
The Road to VoLTE Emergency Calling: Addressing the Opportunities and Challenges
The commercial and regulatory drive to roll out 4G/5G networks is generally welcomed by all stakeholders. Mobile Network Operators (MNOs) can increase network capacity by refarming valuable spectrum from “legacy” 2G and 3G network services to facilitate the provision of more enhanced services to their customers while regulators and authorities will be pleased to see faster speeds, better connectivity, and more enhanced and flexible communication services available to the public.
New Technologies, New Opportunities: Improving Accessibility in Emergency Communications
This blog considers the role of PEMEA in light of new accessibility requirements clarified by the recently adopted delegated regulation supplementing the European Electronic Communications Code.
The Work of 112 Georgia and Implemented Activities During the COVID-19 Pandemic
The Public Safety Command Centre “112” of the Ministry of Internal Affairs of Georgia was actively involved in the process of managing the COVID-19 pandemic from the very beginning; and has been working continuously in emergency mode to provide timely and highly qualified services to every citizen.
Enterprise Emergency Communications
Emergency calls and communication technology have a close connection to each other. However, the rapid technological change and its application in public networks and internal companies complicate routing emergency calls from companies to the most appropriate PSAP.
Using live video features for emergency rescue: The eye-on-scene assessment in Italy, the importance of multimedia emergency communications
The modernisation of emergency communications requires a perfect balance of technology and human empathy. As underlined by the Next Generation 112 premises, more and more citizens expect to be supported by the emergency services through easy procedures and familiar tools.
Video calls and eye-on-scene technologies have already begun to build this reality, as evidenced by the stories of Patrick, a 2-year-old boy saved from choking, and of Alex, born thanks to remote support via video call.
Teleworking for emergency call-takers
The demands of the last year saw the rise of telehealth and teleworking. Many people, who had never before considered the possibility, were introduced to the concept of the remote office. The same can be said for emergency call-takers. As the importance of social distancing and quarantine became clear during the COVID-19 pandemic, many emergency call centres were presented with a unique challenge: how to continue to provide continuity of high-level service with the risk that call-takers would be unable to attend work? To address this, we saw the implementation of remote emergency call-taking.