Information Hub on the Implementation of Delegated Regulation (EU) 2023/444

Welcome to EENA’s Information Hub on the Implementation of Delegated Regulation (EU) 2023/444. This regulation, which entered into force on 5 March 2023, introduced measures necessary to ensure the compatibility, interoperability, quality, reliability and continuity of emergency communications in the Union with regard to caller location information solutions, access for end-users with disabilities and routing to the most appropriate public safety answering point (PSAP).

The delegated regulation imposes certain reporting obligations on Member States including:

  • a roadmap for upgrading the national PSAP system in order to be able to receive, answer and process emergency communications through packet-switched technology (deadline – 5 December 2023)
  • the criteria for the accuracy and reliability of caller location information (deadline – 5 March 2024)
  • the means of access to emergency services through emergency communications to be used by end-users with disabilities, including those using roaming services, and the assessment of their compliance with the functional equivalence requirements in Article 4 (deadline – 5 March 2024)

This hub is designed to provide the EENA community with a central source where information related to these reporting obligations can be easily accessed. Our goal is to ensure that all relevant stakeholders have an enhanced understanding of the approaches and best practices adopted. This will facilitate compliance with the regulation and will support the implementation of effective and harmonised measure across Europe that will have a positive impact on the effectiveness of emergency communications and response.

Disclaimer: This Information Hub is provided by EENA as a service to our community to facilitate access to documents and information related to the implementation of Delegated Regulation (EU) 2023/444 in the Member States. While we strive to ensure the accuracy and reliability of the information contained herein, we do not accept any responsibility or liability for any errors, omissions, or inaccuracies in the documents provided, including those resulting from machine translations. These translated documents are provided for convenience only, and users are encouraged to refer to the original documents in their respective languages for authoritative information. Users are responsible for verifying the accuracy of the information before making any decisions or taking any actions based on it.

Roadmaps for Upgrading PSAP Systems

  • Estonia (This page contains information on New Generation 112 project plan)
  • Lithuania (Roadmap approved by Ministry of Interior) (EN Machine translated version)
  • Sweden – The transition to packet-switched technologies in the Swedish PSAP (operated by SOS Alarm) was completed in November 2022. Information provided by SOS Alarm.

Criteria for Accuracy and Reliability of Caller Location Information

Please also consult EENA’s Recommendation on Emergency Caller Location Criteria

Other relevant regulatory instruments related to the provision of caller location information

Means of Access to Emergency Services for End-Users with Disabilities and Compliance Assessments

Information to come

Help us keep this Information Hub up to date!

If you are aware of any new information, changes, or updates to the documents provided, please contact Freddie McBride ([email protected]) so we can ensure the hub remains up-to-date and accurate.