EENA annual publication
Public Safety Answering Points – 2021 Global edition
Every year, EENA releases its publication on the organisation of Public Safety Answering Points (PSAPs). Having started by just including European structures, the publication now covers 58 countries worldwide. This document is prepared with the generous contributions of the EENA network of emergency services and public authorities.
documents
November 10, 2020
NG112 Implementation Steps
October 2, 2020
Emergency services accessibility for persons with disabilities
September 28, 2020
Exchange of best practices: calling PSAPs from abroad
September 28, 2020
Exchange of best practices on call-back
September 25, 2020
Silent, Hang-up & Abandoned 112 Calls (2020 Update)
September 25, 2020
False Emergency Calls (2020 update)
September 15, 2020
Report: Impact of COVID-19 on PSAP activities
September 15, 2020
Appendices for Report: Impact of COVID-19 on PSAP activities
August 6, 2020
COVID-19: Impact on mental health & domestic abuse helplines
June 3, 2020
NG112 Project Report: Croatian Consortium
May 29, 2020
NG112 Project Report: Turkish Consortium
May 27, 2020
COVID-19: Triage procedure in Lombardy Region, Italy
May 25, 2020
PEMEA Project Phase II Report
May 25, 2020
PEMEA GDPR Conformance Statement
May 22, 2020
Cybersecurity in a PSAP – A practical approach
May 18, 2020
Spatial Information for Emergency Services
May 12, 2020
NG112 Project Report: CELESTE
April 23, 2020
COVID-19 Apps
April 14, 2020
COVID-19 and Online Platforms
April 11, 2020
AML: Frequently Asked Questions