EENA annual publication
Public Safety Answering Points – 2022 Global edition
Every year, EENA releases its publication on the organisation of Public Safety Answering Points (PSAPs). Having started by just including European structures, the publication now covers 57 countries worldwide. This document is prepared with the generous contributions of the EENA network of emergency services and public authorities.
documents
![](https://ml1czqgskmun.i.optimole.com/w:106/h:150/q:mauto/f:best/https://eena.org/wp-content/uploads/2022_PSAPs_Global_Edition_v01_Abstract-pdf.jpg)
February 10, 2023
PSAPs Global Edition 2022: Abstract
![](https://ml1czqgskmun.i.optimole.com/w:106/h:150/q:mauto/f:best/https://eena.org/wp-content/uploads/Forest-Guide-Final-Document-pdf.jpg)
October 11, 2022
NG112 Forest Guide
![](https://ml1czqgskmun.i.optimole.com/w:106/h:150/q:mauto/f:best/https://eena.org/wp-content/uploads/2023_04_28_Kids_In_Public_Safety_Final-pdf.jpg)
October 4, 2022
Participation of Children and Teenagers in Public Safety
![](https://ml1czqgskmun.i.optimole.com/w:106/h:150/q:mauto/f:best/https://eena.org/wp-content/uploads/2022_08_31_Legislation_Update_FINAL2-pdf.jpg)
August 17, 2022
Emergency Communications and the EU Legislative Framework
![](https://ml1czqgskmun.i.optimole.com/w:106/h:150/q:mauto/f:best/https://eena.org/wp-content/uploads/2022_02_01_116117-implementation-in-Italy-pdf.jpg)
February 1, 2022
116117 Deployment Plan in Italy and AREU Lombardy – Case Study
![](https://ml1czqgskmun.i.optimole.com/w:106/h:150/q:mauto/f:best/https://eena.org/wp-content/uploads/2021_10_19_Citizen_Response_to_Cardiac_Arrest-pdf.jpg)
November 18, 2021
Citizen Response To Cardiac Arrest
![](https://ml1czqgskmun.i.optimole.com/w:106/h:150/q:mauto/f:best/https://eena.org/wp-content/uploads/2021_09_21_EENA_Everdrone_project_FINAL-pdf.jpg)
October 7, 2021
Using AED-equipped UAV to enhance cardiac arrest response
![](https://ml1czqgskmun.i.optimole.com/w:106/h:150/q:mauto/f:best/https://eena.org/wp-content/uploads/2021_07_01_Data_analytics-pdf.jpg)
July 1, 2021
Data analytics in public safety
![](https://ml1czqgskmun.i.optimole.com/w:106/h:150/q:mauto/f:best/https://eena.org/wp-content/uploads/2021_06_25_Multilingual_Communications-pdf.jpg)
June 25, 2021
Updated document: Multilingual Emergency Communications
![](https://ml1czqgskmun.i.optimole.com/w:106/h:150/q:mauto/f:best/https://eena.org/wp-content/uploads/2021_05_31_UTM_3-pdf.jpg)
May 31, 2021
Unmanned Traffic Management
![](https://ml1czqgskmun.i.optimole.com/w:106/h:150/q:mauto/f:best/https://eena.org/wp-content/uploads/2021_05_03_Caller_location_in_NG112-pdf.jpg)
May 5, 2021
Caller location in NG112
![](https://ml1czqgskmun.i.optimole.com/w:106/h:150/q:mauto/f:best/https://eena.org/wp-content/uploads/2020_01_21_Best_practices-PSAPDesign_Final2-pdf.jpg)
January 21, 2021
Exchange of best practices – Designing a PSAP
![](https://ml1czqgskmun.i.optimole.com/w:106/h:150/q:mauto/f:best/https://eena.org/wp-content/uploads/CC_IPS-Campaign-2_-Recognition-of-emergency-call-takers-and-dispatchers-1-pdf.jpg)
January 6, 2021
CC:IPS Campaign – Lessons learned during COVID-19 (Lesson 2)
![](https://ml1czqgskmun.i.optimole.com/w:106/h:150/q:mauto/f:best/https://eena.org/wp-content/uploads/2020_12_08_ServiceChainV2.1-pdf.jpg)
December 7, 2020
Emergency call handling service chain description
![](https://ml1czqgskmun.i.optimole.com/w:106/h:150/q:mauto/f:best/https://eena.org/wp-content/uploads/CC_IPS-Campaign-1_-Establish-and-Promote-a-Non-Emergency-Number-002-pdf.jpg)
December 2, 2020
CC:IPS Campaign – Lessons learned during COVID-19 (Lesson 1)
![](https://ml1czqgskmun.i.optimole.com/w:106/h:150/q:mauto/f:best/https://eena.org/wp-content/uploads/2020_11_23_EENA_Everdrone_project_Final-pdf.jpg)
November 23, 2020
EENA-Everdrone project: Lifesaving medical deliveries by drone