EENA annual publication
Public Safety Answering Points – 2022 Global edition
Every year, EENA releases its publication on the organisation of Public Safety Answering Points (PSAPs). Having started by just including European structures, the publication now covers 57 countries worldwide. This document is prepared with the generous contributions of the EENA network of emergency services and public authorities.
documents
May 5, 2021
Caller location in NG112
January 21, 2021
Exchange of best practices – Designing a PSAP
January 6, 2021
CC:IPS Campaign – Lessons learned during COVID-19 (Lesson 2)
December 7, 2020
Emergency call handling service chain description
December 2, 2020
CC:IPS Campaign – Lessons learned during COVID-19 (Lesson 1)
November 23, 2020
EENA-Everdrone project: Lifesaving medical deliveries by drone
November 18, 2020
Advanced Mobile Location Report Card 2020
November 10, 2020
NG112 Implementation Steps
October 2, 2020
Emergency services accessibility for persons with disabilities
September 28, 2020
Exchange of best practices: calling PSAPs from abroad
September 28, 2020
Exchange of best practices on call-back
September 25, 2020
Silent, Hang-up & Abandoned 112 Calls (2020 Update)
September 25, 2020
False Emergency Calls (2020 update)
September 15, 2020
Report: Impact of COVID-19 on PSAP activities
September 15, 2020
Appendices for Report: Impact of COVID-19 on PSAP activities
August 6, 2020
COVID-19: Impact on mental health & domestic abuse helplines
June 3, 2020
NG112 Project Report: Croatian Consortium
May 29, 2020
NG112 Project Report: Turkish Consortium
May 27, 2020
COVID-19: Triage procedure in Lombardy Region, Italy