The Collaborative Coalition for International Public Safety (CC:IPS) has published a document of global recommendations for emergency services organisations to help them respond and prepare in the best way possible during the COVID-19 outbreak.

The comprehensive document aims to share recommendations for best practices so that countries across the world can learn from each other during these difficult times. It focuses on important challenges which emergency services – including Public Safety Answering Points (PSAPs) – are or may soon be facing.

These challenges include preparing for an overflow of calls, introducing new helplines, ensuring appropriate care of control room staff and communicating effectively with the public about the outbreak.

You can access CC:IPS global recommendations here.



EENA is a member of the CC:IPS: a pact of public safety organisations launched on 4 November 2019. The other organisations involved are: the Association of Public-Safety Communications Officials, Canada (APCO Canada), the British Association of Public-Safety Communications Officials (BAPCO), the National Emergency Communications Working Group – Australia / New Zealand, (NECWG-A/NZ), and NENA: The 9-1-1 Association. The organisations involved pledge to promote, support and improve emergency services utilising the most current and commonly accepted technologies, standards, and best practices. This latest document reflects the need for global efforts during challenging times.