Presented on: 8 June 2021, 15:00 CEST

Emergency services operate very differently across continents. Even within the same country, there can be differences in the structure, technologies and procedures of each organisation. Facing a variety of challenges, emergency response requires continuous adaptation and improvements.

In this ever-changing context, EENA has decided to launch a new series of webinars that will focus on emergency communications reforms in European countries.

 In June, officials from SOS Alarm and Swedish Civil Contingency Agency (MSB) shared their experience and plans with the EENA community.

What have we learnt?

  • How are emergency calls handled and by which organisations;
  • Status of eCall, public warning system, Advanced Mobile Location, transnational database;
  • Ongoing and future projects, reforms, upgrades;
  • …and much more



Björn Skoglund, SOS Alarm

Björn Skoglund

Operations Specialist, SOS Alarm
Björn has a long career within SOS Alarm where he has worked in many different roles. He was the first manager of the Crisis Preparedness Department and project manager of eCall and AML. He is also a former vice-chair of EENA Operational Committee. Currently he works on many different aspects of on 112 and crisis preparedness.
Ronald Krantz, SOS Alarm

Ronald Krantz

Business developer, SOS Alarm
Ronald works with finding operational solutions for our partners. In his present role, but also in previous roles as regional manager and local chief of operations, he has participated in and led several development projects. Presently Ronald is project leader of implementing the New Medical decision support “STEP”. Previously, Ronald has for example participated in creating a national seamless ability to handle 112-calls in a network, no matter from which geography.
Håkan Wedin, SOS Alarm

Håkan Wedin

Director Application Management, SOS Alarm
Håkan joined SOS Alarm in 2019 and are responsible for an organization consisting of 50 people in the areas of System Management, Development, Test and Requirement. Working closely with all of SOS Alarm to transform ideas and improvements into IT solutions to support our business.
Andre Malm, SOS Alarm

André Malm

Business Technologist, TOP-Program, SOS Alarm
André Malm is a business technologist in the TOP-Program at SOS Alarm, a cross-functional role with expertise in leadership, business, technology and computer science to investigate, drive and support digital transformations.
Håkan Marcusson, MSB

Håkan Marcusson

M.Sc. Computer engineering, Swedish Civil Contingency Agency (MSB)