December 21, 2020

EECC implementation deadline: AML & Accessibility

21 December marks the deadline for the implementation of article 109 of the EECC, which includes caller location and accessibility for persons with disabilities. The provisions of the EECC are binding on all EU Members States: countries that have not achieved implementation risk facing infringement procedures resulting in financial sanctions.

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December 16, 2020

EU Legislation Update: Illegal content online & Cybersecurity

Two important pieces of legislation have been proposed by the European Commission. The Digital Services Act addresses the responsibility of online platforms in the EU while the NIS Directive is an important legislation for cybersecurity. Both proposals include a few elements that are relevant for the community of emergency services. Benoit Vivier, EENA’s Public Affairs […]

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PSAPs Global Edition 2020: available now

Discover emergency call handling in 57 countries Public Safety Answering Points: Global Edition 2020 Technology is continually advancing, and many national authorities are adapting their emergency call handling systems. New legislation, such as the European Electronic Communications Code in the European Union, is influencing change in many countries. The structure and procedures of Public Safety […]

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December 9, 2020

Public Safety Industry Directory

Latest edition of the “Who-is-who in the Public Safety Industry” is now available! Our latest update provides you with a comprehensive overview of the most recent solutions available in the public safety industry from over 90 companies worldwide and aims to bridge the gap between all stakeholders in the emergency services field. With the sector under […]

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December 7, 2020

Emergency Call Handling Service Chain Description

Updated document available nowDiscover the emergency call handling models When a person in distress calls the emergency number, this sparks off a complex series of events that ultimately ends in help arriving on scene. Every step in the emergency services chain is crucial, from the first answering of the call and the data collection, to […]

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December 3, 2020

Meet the EENA Tech & Public Safety Programme

The challenge More and more tech companies are developing products that aim to connect users with emergency services in case of danger. While some have helped to save lives, there have also been many issues and safety features have often not delivered to their full potential due to lack of communication between developers and emergency […]

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November 26, 2020

Transnational Database

The transnational database ensures that emergency services in one country can contact emergency services in another country, by providing a single contact point per country. Without this number, it is impossible, or it takes an exceptionally long time to enter into contact with emergency services on the other side of Europe. At present, 20 European […]

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November 23, 2020

EENA-Everdrone project: Lifesaving medical deliveries by drone

Drones are increasingly becoming part of the emergency response and public safety industry all around the world. New initiatives keep emerging: in Sweden, a pilot project is trialling the delivery of defibrillators by drones. How could this be expanded to other countries? Could drone deliveries of other medical equipment help emergency professionals and improve people’s […]

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November 18, 2020

AML report card: 2020 edition available now

As more countries implement Advanced Mobile Location (AML), you might find it hard to keep up with all the latest developments. Has your country already deployed this technology to provide accurate caller location information in times of emergency? What features are available and on which devices? How does this compare to your neighbours? The latest […]

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November 10, 2020

NG112 Implementation Steps

As technology continues to advance, emergency services must be prepared to receive different types of communications. This is where Next Generation 112 (NG112) steps in. The NG112 architecture provides a solid foundation, but decision-makers from public authorities need to take actions to make an end to end implementation possible. EENA has published a go-to document for […]

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