A COMPREHENSIVE GUIDE FOR PUBLIC AUTHORITIES AND OTHER STAKEHOLDERS INVOLVED IN THE ECALL SERVICE.
EENA is happy to present you the “eCall Key Performance Indicators” document.
eCall is about to become a reality everywhere in the European Union. But how can we guarantee high quality performance of the service?
Key Performance Indicators (KPIs) are a powerful tool helping to identify the strengths and weaknesses of the service, define objectives and measure the service’s performance against those objectives.
The document covers the eCall architecture before going into the subject of KPIs. Moreover, it examines factors influencing those KPIs, such as Mobile Network Operators and car manufacturers. Lastly, it provides concrete recommendations for stakeholders.
A big thank you to Luca Bergonzi, Chair of the EENA Operations Committee, for his time and great contributions to this document.