COVID-19: How the region of Lombardy adapted its emergency response procedures
As COVID-19 made its way into Europe, the Italian region of Lombardy found itself heavily impacted. In a short period of time, emergency call centres faced high volumes of calls that put an unprecedented pressure on call handlers and ambulance dispatching. How did the regional emergency response organisations managed to quickly adapt to this unprecedented […]
Enabling emergency apps to keep you safe wherever you go
Implementing the PEMEA standard changes the emergency apps landscape by demonstrating cross-border interconnections. Citizens throughout Europe trust emergency apps as a fast and intuitive way of reaching emergency services. Currently, apps can also provide communication channels like chat and audio-video, improving accessibility for users, together with accurate mobile-based position and tracking during the emergency situation. […]
EENA partners with Twitter to help verify your organisation’s account
As accurate information becomes more important than ever to ensure public safety, we have partnered with Twitter to help trusted sources verify their accounts. The blue verified badge on Twitter lets people know that an account of public interest is authentic – and help identify that account as a reliable source of information. Who can […]
Cross-borders Next Generation 112
Next Generation 112 (NG112) incorporates new technologies to revolutionise the work of emergency services and shift from emergency calls to emergency communications Emergency services risk missing out on the benefits of current tech developments: as we turn more and more to communication methods like messenger services, emergency services remain only reachable by voice telephone calls. […]
Mobile apps during COVID-19
Providing information, self-assessment clues, and even remote healthcare and contact tracing, mobile apps are becoming a key element in the response to coronavirus. As social distancing and confinement strategies implemented worldwide call for new ways of communication, both public authorities and private initiatives are increasingly making use of apps to reach the population. Mobile apps […]
Online platforms supporting public health authorities during COVID-19
As most of us are confined to our homes, tech companies are creating or adapting their technologies to help contain the spread of COVID-19 while ensuring that we stay connected. The tech industry is finding different ways to navigate the outbreak: from downgrading streaming quality on platforms, to freeing bandwidth for the healthcare sector or […]
COVID-19: Global recommendations for emergency services
The Collaborative Coalition for International Public Safety (CC:IPS) has published a document of global recommendations for emergency services organisations to help them respond and prepare in the best way possible during the COVID-19 outbreak. The comprehensive document aims to share recommendations for best practices so that countries across the world can learn from each […]
Data and strategies on emergency calls & public warning during COVID-19 outbreak
— This information was presented and discussed on a webinar on 27 March at 15h CET — Important disclaimer: This information was collected from news and media sources and online advice from governmental services between 19 March-24 March. It has not been validated by the emergency services in each country. The situation and strategies in […]
Defibrillators: European disparity & lifesaving equipment
There is no denying the importance of Automated External Defibrillators (AEDs). Survival rates rise dramatically when people begin CPR with early defibrillation by an AED. That’s why it’s so important for people to know how and when to use defibrillators. Surprisingly, there is disparity in Europe with regards to who can use AEDs and […]
Artificial Intelligence & Emergency services: saving lives on the phone
Detecting out-of-hospital cardiac arrest using artificial intelligence: Report on results of EENA/Corti project now available. Out-of-hospital cardiac arrest is one of the leading causes of death both in Europe and worldwide. When suffering a cardiac arrest, chances of survival decrease up to 10% per minute. The work of emergency call-takers and emergency respondents is thus […]