July 22, 2014

EENA Operations document on ‘Assessing meaningful response times’ released

The aim of this document is to provide a general overview of why response times are needed and why the quality of those interventions needs to be robustly and transparently measured from the citizen’s perspective. It discusses the types of interventions that need to be evaluated and provides a rationale for doing so. The document […]

Read more

July 18, 2014

EENA NG112 document on ‘Next Generation 112 transition models’ released

This document provides an overview of how to transition from an existing 112 emergency architecture to NG112 using a number of different steps. The intent of this document is to assist implementers in planning the migration of their specific 112 deployments to NG112. Different transition models allow a solution to be selected based on specific […]

Read more

EENA Operations document on ‘Contingency plans’ released

All public safety answering points (PSAPs) have to be available or reachable 24 hours a day, all year long. However, they may become partially or totally unavailable due to all kind of different reasons such as technical failures, epidemics or natural disasters. Emergency services need to be prepared to react when situations like this occur. Consequently, PSAPs have […]

Read more

EENA Operations document on ‘112 PSAPs Technology’ Released

The purpose of this document is to create a general overview of technological systems and services used within 112 systems today. Depending on the mandate of the public safety answering point (PSAP), the main technological systems that are necessary are, for instance, call taking system, computer aided dispatch (CAD), Geographic Information System (GIS) and the radio network. Calls […]

Read more

EENA Operations document on ‘Managing the tendering process’ released

Most public authorities at some stage will engage in a tendering process as it seeks to procure goods and services from a private organisation. Public procurement can be defined as the acquisition, whether under formal contract or not, of works, supplies and services by public bodies. It ranges from the purchase of routine supplies or services to formal […]

Read more

July 1, 2014

EENA updates its details in the EU transparency register

Brussels – EENA is a registered organisation in the official EU transparency register and  we deeply believe that the transparency register should be mandatory rather than optional. As stated in the register’s official website, its aim is to provide citizens with a direct and single access to information about who is engaged in activities aiming […]

Read more

June 29, 2014

Dubai Police join European Emergency Number Association

Dubai – Dubai Police have become a member of the European Emergency Number Association (EENA), after its participation in EENA’s latest conference held in Warsaw, Poland in April, a Dubai Police official said. Read more

Read more

June 23, 2014

Social Media and Civil Protection – EENA to participate in the EU project EMERGent

15 April 2014, Paderborn (Germany) – Social media is a serious and fast growing phenomenon for creating and maintaining social links. The convergence of social networking and mobile media technology is also shifting the way people communicate, and gain or

Read more

June 20, 2014

Public Safety Answering Points in Europe 2013

We are delighted to release the update of the “Public Safety Answering Points (PSAPs) in Europe” document for 2013. It has been prepared with the generous contribution of our members from the EENA Advisory Board and the 112 Emergency Services Staff Network (112 ESSN) and we have done our utmost to provide an accurate reflection […]

Read more

112 Awards Ceremony

The 112 Awards Ceremony has revealed its winners. Awardees from the Czech Republic, Finland, Greece, Poland, Romania, Slovenia and Spain walked off with top honours rewarding their commitment to promote and improve the European emergency number 112.

Read more