August 5, 2016

#NiceAttack: Enough is enough! We need an efficient public warning system

Version française disponible ICI.   Today, in the aftermath of the tragic attack in Nice, many articles mention the failures of the emergency alert system in France (1). For too many years, the European Emergency Number Association has been calling on relevant authorities to mandate an efficient public warning system. For too many years, those […]

Read more

July 28, 2016

Happy birthday 112!

29 July 2016 – The common European emergency number 112 turns 25! On 29 July 1991, the Council of the European Union (EU) established 112 as the common emergency number for all the EU. To celebrate, here are some important milestones of its journey: We want to make sure that 112 keeps growing, for every […]

Read more

July 7, 2016

Advanced Mobile Location is now available in all Android phones!

      In one of the biggest news of the industry in the last years, Google announced today that all Android phones in the world, from Gingerbread OS version onwards, now include Advanced Mobile Location (AML), an emergency call-based location solution.       Why is it needed? 70-80% of emergency calls in Europe […]

Read more


European Parliament asks for equal access to 112 for people with disabilities

The European Parliament adopted today the “Report on the implementation of the UN Convention on the Rights of Persons with Disabilities, with special regard to the Concluding Observations of the UN CRPD Committee”. The report asks the European Commission and the Member States to ensure that the common European emergency number 112 is fully accessible […]

Read more

June 27, 2016

Emergency apps document: ‘Pan-European Mobile Emergency App (PEMEA) Approval Procedure’

The latest publication of EENA's emergency apps series is here!   We are happy to share with you the 'Pan-European Mobile Emergency App (PEMEA) Approval Procedure' document, EENA's latest publication on emergency apps. The purpose of this document is to provide all stakeholders (application providers, PSAPs service providers, PSAPs and aggregating service providers) with the […]

Read more

June 22, 2016

Public Safety Answering Points (PSAPs) outside Europe – New publication available!

        The first ever edition of “Public Safety Answering Points (PSAPs) outside Europe” is here!             EENA’s annual publication “PSAPs in Europe” has become one of the most anticipated documents in the emergency services field, and a valuable tool in the hands of public safety professionals. This […]

Read more

June 17, 2016

Centros de Emergencia Ecuatorianos premiados en la calidad de emergencias por su servicio hacia los ciudadanos.

English version Dos de los Centros de Emergencias del Ecuador han sido reconocidos con el Certificado de Normas de Calidad EENA. Los Centros de Emergencia de Quito y Santo Domingo obtuvieron el certificado después de un programa de auditoría extenso, en donde se evaluó su compromiso hacia la calidad y su actuación en contra de […]

Read more


Ecuadorian PSAPs rewarded for quality of emergency services to citizens

Version en español Two Public Safety Answering Points (PSAPs) from Ecuador have been rewarded with EENA’s Certificate of Quality Standard. The PSAPs of Quito and Santo Domingo obtained the certificate after an extensive audit programme, which evaluated their commitment to quality and their performance against specific quantitative and qualitative criteria. “This is the best recognition […]

Read more

June 15, 2016

112 Awards 2017

        Apply now and join us in the largest pan-European awards ceremony dedicated to emergency services!         What is the 112 Awards Ceremony? Each year, the 112 Awards Ceremony rewards and celebrates outstanding individuals and organisations engaged in improving and promoting the European emergency number 112. In 2017 the […]

Read more

June 11, 2016

Drones to the rescue: How pilotless aircraft are saving lives

A few weeks ago, the EENA / DJI testing programme for drones in emergencies took us to Copenhagen, one of the project’s four pilot sites, to analyse how drones can help in emergency scenarios. France 24 joined us on-site to cover our experience. View the reportage of France 24 here. What is the EENA / […]

Read more