A US internet giant is doing what the EU refused to do to improve emergency calls
The European Commission is missing a big chance to give the emergency number 112 a needed boost, writes Gary Machado. How is it possible that the EU managed to do so much to get rid of roaming fees but so little to fix some technical problems with the […]
#AttentatNice : Assez ! Un système efficace d’alerte à la population doit être mis en place
Aujourd’hui, dans le contexte de l’attentat tragique survenu à Nice, de nombreux articles de presse évoquent les défaillances du système d’alerte à la population utilisé en France. Depuis trop longtemps, l’EENA demande aux autorités responsables de mettre en place un système d’alerte à la population efficace. Depuis trop longtemps, cette demande est ignorée. En 2008 […]
#NiceAttack: Enough is enough! We need an efficient public warning system
Version française disponible ICI. Today, in the aftermath of the tragic attack in Nice, many articles mention the failures of the emergency alert system in France (1). For too many years, the European Emergency Number Association has been calling on relevant authorities to mandate an efficient public warning system. For too many years, those […]
Happy birthday 112!
29 July 2016 – The common European emergency number 112 turns 25! On 29 July 1991, the Council of the European Union (EU) established 112 as the common emergency number for all the EU. To celebrate, here are some important milestones of its journey: We want to make sure that 112 keeps growing, for every […]
Advanced Mobile Location is now available in all Android phones!
In one of the biggest news of the industry in the last years, Google announced today that all Android phones in the world, from Gingerbread OS version onwards, now include Advanced Mobile Location (AML), an emergency call-based location solution. Why is it needed? 70-80% of emergency calls in Europe […]
European Parliament asks for equal access to 112 for people with disabilities
The European Parliament adopted today the “Report on the implementation of the UN Convention on the Rights of Persons with Disabilities, with special regard to the Concluding Observations of the UN CRPD Committee”. The report asks the European Commission and the Member States to ensure that the common European emergency number 112 is fully accessible […]
Emergency apps document: ‘Pan-European Mobile Emergency App (PEMEA) Approval Procedure’
The latest publication of EENA's emergency apps series is here! We are happy to share with you the 'Pan-European Mobile Emergency App (PEMEA) Approval Procedure' document, EENA's latest publication on emergency apps. The purpose of this document is to provide all stakeholders (application providers, PSAPs service providers, PSAPs and aggregating service providers) with the […]
Public Safety Answering Points (PSAPs) outside Europe – New publication available!
The first ever edition of “Public Safety Answering Points (PSAPs) outside Europe” is here! EENA’s annual publication “PSAPs in Europe” has become one of the most anticipated documents in the emergency services field, and a valuable tool in the hands of public safety professionals. This […]
Centros de Emergencia Ecuatorianos premiados en la calidad de emergencias por su servicio hacia los ciudadanos.
English version Dos de los Centros de Emergencias del Ecuador han sido reconocidos con el Certificado de Normas de Calidad EENA. Los Centros de Emergencia de Quito y Santo Domingo obtuvieron el certificado después de un programa de auditoría extenso, en donde se evaluó su compromiso hacia la calidad y su actuación en contra de […]
Ecuadorian PSAPs rewarded for quality of emergency services to citizens
Version en español Two Public Safety Answering Points (PSAPs) from Ecuador have been rewarded with EENA’s Certificate of Quality Standard. The PSAPs of Quito and Santo Domingo obtained the certificate after an extensive audit programme, which evaluated their commitment to quality and their performance against specific quantitative and qualitative criteria. “This is the best recognition […]