November 26, 2020

Transnational Database

The transnational database ensures that emergency services in one country can contact emergency services in another country, by providing a single contact point per country. Without this number, it is impossible, or it takes an exceptionally long time to enter into contact with emergency services on the other side of Europe. At present, 20 European […]

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November 23, 2020

EENA-Everdrone project: Lifesaving medical deliveries by drone

Drones are increasingly becoming part of the emergency response and public safety industry all around the world. New initiatives keep emerging: in Sweden, a pilot project is trialling the delivery of defibrillators by drones. How could this be expanded to other countries? Could drone deliveries of other medical equipment help emergency professionals and improve people’s […]

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November 18, 2020

AML report card: 2020 edition available now

As more countries implement Advanced Mobile Location (AML), you might find it hard to keep up with all the latest developments. Has your country already deployed this technology to provide accurate caller location information in times of emergency? What features are available and on which devices? How does this compare to your neighbours? The latest […]

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November 10, 2020

NG112 Implementation Steps

As technology continues to advance, emergency services must be prepared to receive different types of communications. This is where Next Generation 112 (NG112) steps in. The NG112 architecture provides a solid foundation, but decision-makers from public authorities need to take actions to make an end to end implementation possible. EENA has published a go-to document for […]

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November 9, 2020

EENA Conference moves to 06-08 October 2021

09 November 2020 EENA2021 moves from spring to autumn! Dear EENA community, Here comes November and the time when we can enjoy autumn landscapes with shimmering colours and golden sun rays. At EENA, usually this period of the year also marks the start of exciting preparations for the upcoming annual conference. However, most of the […]

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October 29, 2020

Newsletter: “Coffee Break”

Don’t know what to do during your coffee break? Our NEW newsletter is the answer. Every 3 weeks we will share with you everything you need to know about our technical work, webinars or events, as well as some hot news from the public safety sector!Check below our third coffee break together. ⬇️ Coffee Break […]

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October 5, 2020

NG112 Emergency Communications Plugtests: Registrations Open

Registrations are now open for the fourth edition of the Next Generation 112 Plugtests! This entirely virtual event, in collaboration with the European Telecommunications Standards Institute (ETSI), will be held from 22 February to 5 March 2021. EENA’s NG112 Emergency Communications Plugtest event provides the opportunity for all stakeholders along the emergency response chain to […]

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October 2, 2020

New document: Emergency Services Accessibility for Persons with Disabilities

Disability affects a high proportion of the population, but many countries still do not provide accessible emergency services. Limited communications options can leave persons with disabilities in particularly dangerous situations in times of emergency. This situation is nevertheless changing, as recent European Union legislation (European Electronic Communications Code) requires equivalent access to emergency services through […]

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September 30, 2020

Virtual ‘Who-is-Who in the public safety sector’ event – Open registration

EENA will hold the online ‘Who-is-Who is in the public safety industry’ event on 26-28 October 2020 from 2PM to 5PM CET each day. This is a virtual tour of the latest products and services available in the emergency sector.

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September 25, 2020

New documents: False, silent, hang-up & abandoned emergency calls

Emergency call-takers and dispatchers face many challenges every day. This includes understanding how to deal with silent callers and those who hang-up before explaining the situation. Alongside, false emergency calls remain a serious issue, with people calling about non-emergency situations, prank calling or harassing call-takers. EENA’s two latest updated documents explore these situations and highlight […]

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