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eena

EENA, the European Emergency Number Association, is a non-governmental organisation. Our mission is to contribute to improving people’s safety & security.

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Public Safety Answering Points Global Edition 2023: Now Available!

The 2023 edition of the Public Safety Answering Points (PSAPs) report is out! Our annual update continues to comparatively assess the structure and procedures of PSAPs globally.
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EENA AI Special Project

EENA intends to launch a Special Project on AI for PSAPs and emergency dispatch centres in 2024. This Special Project would consider testing the use of various AI applications in PSAPs and control rooms across Europe. FInd out more here.
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EENA 2024: Ukraine's Emergency Services

Join us to discover, in our first presentation of this year's conference, how Ukraine has navigated unprecedented challenges to maintain - and remarkably - enhance its emergency response capabilities.

MISSION & VISION

We have made our mission to improve the safety and security of the people in Europe and beyond. How can citizens get the best help possible if they find themselves in an emergency? This is the question we continuously try to answer.

To that end, we want to be the organisation in the sector driving change and making an impact. What we do, we do it for the people we serve, and we never forget it. We intend to be a highly effective, efficient and fast-moving organisation, trusted and credible for our actions, intentions and results. 

we focus on:

Advanced Mobile Location

Accurate caller location in case of an emergency is one of the most significant pieces of information for emergency call takers.

eCall

eCall is an emergency call service that notifies the emergency services in case of a road accident through technology fitted into the vehicle.

Public Warning

Efficient, multi-channel Public Warning Systems allow public authorities to quickly alert the population of an ongoing crisis or imminent threat.

Next Generation 112

NG112 architecture opens emergency services to today’s ways of communications in a standardised way.

2G/3G Shutdown

As we move towards 4G, and 2G/3G legacy services are shutdown, we must ensure the interoperability of handsets and networks.

AED Mapping

When automatic external defibrillators (AED) are used within the first 3-5 minutes of an out-of-hospital cardiac arrest (OCHA), survival rates can double.

Accessibility

Disability affects a high proportion of the population, but many countries still do not provide accessible emergency services.

PSAP Directory

The Transnational Database is a single source reference for PSAPs in EU countries.
This database of long-numbers ensures that emergency services can communicate across borders.

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