October 2, 2020

New document: Emergency Services Accessibility for Persons with Disabilities

Disability affects a high proportion of the population, but many countries still do not provide accessible emergency services. Limited communications options can leave persons with disabilities in particularly dangerous situations in times of emergency. This situation is nevertheless changing, as recent European Union legislation (European Electronic Communications Code) requires equivalent access to emergency services through […]

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September 30, 2020

Virtual ‘Who-is-Who in the public safety sector’ event – Open registration

EENA will hold the online ‘Who-is-Who is in the public safety industry’ event on 26-28 October 2020 from 2PM to 5PM CET each day. This is a virtual tour of the latest products and services available in the emergency sector.

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September 25, 2020

New documents: False, silent, hang-up & abandoned emergency calls

Emergency call-takers and dispatchers face many challenges every day. This includes understanding how to deal with silent callers and those who hang-up before explaining the situation. Alongside, false emergency calls remain a serious issue, with people calling about non-emergency situations, prank calling or harassing call-takers. EENA’s two latest updated documents explore these situations and highlight […]

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September 18, 2020

New Newsletter: “Coffee Break”

Don’t know what to do during your coffee break? Our NEW newsletter is the answer. Every 3 weeks we will share with you everything you need to know about our technical work, webinars or events, as well as some hot news from the public safety sector!Check below our first coffee break together. ⬇️ Coffee Break […]

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September 15, 2020

New report: Impact of COVID-19 on PSAP activities

How did European emergency call centres respond to the first peaks of COVID-19? The COVID-19 pandemic posed many challenges for emergency services and required a great deal of adaptation in a short time frame. Our new report details how PSAPs, primarily in Europe, were impacted by the pandemic and the methods used to deal with […]

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August 7, 2020

COVID-19: impact on mental health and domestic abuse helplines

  COVID-19 and the restrictive measures introduced by governments have significantly impacted mental health and situations of domestic abuse. Countries have had to adapt to ensure that helplines and other services continue to be accessible to those that need them most. EENA’s new document provides a resource for countries to learn from each other and […]

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July 20, 2020

Save the Date: Next Generation 112 Plugtests 2021

EENA’s fourth Next Generation 112 Plugtests event will be held on 22-26 February 2021, in partnership with the European Telecommunications Standards Institute (ETSI). The NG112 Plugtests provide the unique opportunity for all stakeholders to test components along the chain of NG112 emergency response. Through different scenarios and tests cases, the interoperability and conformity of market […]

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July 15, 2020

Who-is-Who Directory In The Public Safety Industry

We are happy to introduce you to our brand new EENA tool: The “Who-is-who in the Public Safety Industry” Website ! Access it now and discover more than 90 companies and organisations: Emergency services looking for the best market overview of solution providers Industry representatives looking for partners COVID-19 posed countless challenges and led to […]

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July 13, 2020

NG eCall Plugtests 2020: Registration open

From 26 October to 6 November, the European Telecommunications Standards Institute (ETSI) will organise the Next Generation eCall Plugtests event 2020. EENA is a supporting organisation of this two-week event, alongside the European Commission and the sAFE 112 EU project. What is it all about? The event will allow vendors to run interoperability test sessions […]

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July 1, 2020

Accessibility to Emergency Services: Webinar Materials Available

1 July 2020 Currently, many emergency services are reachable primarily by voice call, putting at risk many people with disabilities. However, according to EU legislation, by the end of 2020, all Member States must ensure accessibility to emergency services for citizens living with a disability. In order to provide emergency services with the appropriate information […]

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