March 2, 2023

Delegated Regulation of the EECC: the Countdown Begins

The delegated regulation supplementing the European Electronic Communications Code (directive 2018/1972) has been published today. The regulation contains more specific rules relating to several topics, including caller location information. As the regulation has now been published in the Official Journal of the European Union, the act will enter into force 3 days after publication. Among […]

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February 11, 2023

112 Day 2023: Celebrating Progress, Identifying Improvement

Today is 112 Day: the annual day dedicated to raising awareness of the single European emergency number, 112. Europe is proud to come together to celebrate European 112 Day and raise awareness of 112, the European emergency number. Many citizens are unaware of the immense number of actors it takes to provide a continuous, effective, […]

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February 10, 2023

Decoding the Delegated Regulation: New Rules on EU Emergency Communications

The latest legislative change to emergency communications in the EU has recently been published through the delegated regulation of the European Electronic Communications Code (EECC). The delegated regulation provides important clarification on accessibility for people with disabilities, the deployment of Next Generation 112, and establishes the European Commission’s ambition to have caller location criteria defined […]

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Public Safety Answering Points: Global Edition 2022

Discover emergency call handling in 57 countries The 2022 edition of the Public Safety Answering Points (PSAPs) report is out! Our annual update continues to comparatively assess the structure and procedures of PSAPs globally. The report looks at many different countries to understand their differences and give a comprehensive understanding of the most recent upgrades […]

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January 30, 2023

EENA Announces Planned Recommendations on Accuracy and Reliability Criteria for Handset-based Caller Location

EENA has decided to work on the drafting of a recommendation on accuracy and reliability criteria for handset-based caller location.

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January 19, 2023

EENA 2023: Programme and Registration Now Available!

Our provisional programme is now online and registrations are open as of today for the EENA Conference & Exhibition 2023, taking place in Ljubljana, Slovenia from 19 to 21 April. Professionals from across the public safety field meet at the EENA Conference & Exhibition in Ljubljana for 3 jam-packed days of inspiring sessions, insightful presentations, […]

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January 16, 2023

MERS999 Renews Certificate of Quality Standard

The European Emergency Number Association (EENA) is delighted to announce that the Malaysian Emergency Response Services (MERS 999) has renewed its Certificate of Quality Standard.  After an extensive audit programme, this certification was awarded to this PSAP for its commitment to providing a high-quality emergency call handling service. Public Safety Answering Points (PSAPs) need to meet various specific […]

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December 16, 2022

The European Commission Adopts New Rules on Emergency Communications in the EU

The European Commission has published today a delegated regulation supplementing the European Electronic Communications Code (directive 2018/1972). The regulation contains more specific rules related to routing to the most appropriate PSAP, accessibility for people with disabilities, emergency caller location, and transition to IP: Caller Location Information: the new rules detail how “competent regulatory authorities” should […]

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November 25, 2022

EENA Call for Interest: Third Party Service Providers Special Project

EENA is launching a special project on the conveyance of emergency communications and contextual data to PSAPs via Third Party Service Providers (TPSPs). EENA is seeking both PSAPs and TPSPs who would be interested in joining this special project. In our report on Emergency Communications from Third-Party Service Providers – in which we concluded that […]

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November 22, 2022

EENA 2023: Save the Date!

The time has come to mark your calendar for the EENA Conference & Exhibition 2023! Next spring, we will be delighted to welcome you in person from 19 to 21 April in Ljubljana, Slovenia. At our landmark event, you will be able to discover our Exhibition Area, our Conferences and our inspiring Awards Ceremony! Be inspired by […]

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