112 Awards: Celebrating Modern-Day Heroes
There is no doubt that at times, working in public safety and the emergency services is a tireless – and thankless – job. But at the EENA 112 Awards 2023, 10 awards showcased some of the best examples of modern-day heroes in our world.
5 Reasons to Join EENA 2023
5 Reasons to Join EENA2023 With less than two months to go before the EENA 2023 Conference & Exhibition, the EENA team is busy behind the scenes preparing 3 jam-packed days of inspiring sessions, insightful presentations, and innovative exhibitions. Why join us and 100+ speakers, 35+ exhibitors, and 800+ participants from 50+ countries? Here are […]
Delegated Regulation of the EECC: the Countdown Begins
The delegated regulation supplementing the European Electronic Communications Code (directive 2018/1972) has been published today. The regulation contains more specific rules relating to several topics, including caller location information. As the regulation has now been published in the Official Journal of the European Union, the act will enter into force 3 days after publication. Among […]
112 Day 2023: Celebrating Progress, Identifying Improvement
Today is 112 Day: the annual day dedicated to raising awareness of the single European emergency number, 112. Europe is proud to come together to celebrate European 112 Day and raise awareness of 112, the European emergency number. Many citizens are unaware of the immense number of actors it takes to provide a continuous, effective, […]
Decoding the Delegated Regulation: New Rules on EU Emergency Communications
The latest legislative change to emergency communications in the EU has recently been published through the delegated regulation of the European Electronic Communications Code (EECC). The delegated regulation provides important clarification on accessibility for people with disabilities, the deployment of Next Generation 112, and establishes the European Commission’s ambition to have caller location criteria defined […]
Public Safety Answering Points: Global Edition 2022
Discover emergency call handling in 57 countries The 2022 edition of the Public Safety Answering Points (PSAPs) report is out! Our annual update continues to comparatively assess the structure and procedures of PSAPs globally. The report looks at many different countries to understand their differences and give a comprehensive understanding of the most recent upgrades […]
EENA Announces Planned Recommendations on Accuracy and Reliability Criteria for Handset-based Caller Location
EENA has decided to work on the drafting of a recommendation on accuracy and reliability criteria for handset-based caller location.
EENA 2023: Programme and Registration Now Available!
Our provisional programme is now online and registrations are open as of today for the EENA Conference & Exhibition 2023, taking place in Ljubljana, Slovenia from 19 to 21 April. Professionals from across the public safety field meet at the EENA Conference & Exhibition in Ljubljana for 3 jam-packed days of inspiring sessions, insightful presentations, […]
MERS999 Renews Certificate of Quality Standard
The European Emergency Number Association (EENA) is delighted to announce that the Malaysian Emergency Response Services (MERS 999) has renewed its Certificate of Quality Standard. After an extensive audit programme, this certification was awarded to this PSAP for its commitment to providing a high-quality emergency call handling service. Public Safety Answering Points (PSAPs) need to meet various specific […]
The European Commission Adopts New Rules on Emergency Communications in the EU
The European Commission has published today a delegated regulation supplementing the European Electronic Communications Code (directive 2018/1972). The regulation contains more specific rules related to routing to the most appropriate PSAP, accessibility for people with disabilities, emergency caller location, and transition to IP: Caller Location Information: the new rules detail how “competent regulatory authorities” should […]