MERS999 Renews Certificate of Quality Standard
The European Emergency Number Association (EENA) is delighted to announce that the Malaysian Emergency Response Services (MERS 999) has renewed its Certificate of Quality Standard. After an extensive audit programme, this certification was awarded to this PSAP for its commitment to providing a high-quality emergency call handling service. Public Safety Answering Points (PSAPs) need to meet various specific […]
The European Commission Adopts New Rules on Emergency Communications in the EU
The European Commission has published today a delegated regulation supplementing the European Electronic Communications Code (directive 2018/1972). The regulation contains more specific rules related to routing to the most appropriate PSAP, accessibility for people with disabilities, emergency caller location, and transition to IP: Caller Location Information: the new rules detail how “competent regulatory authorities” should […]
EENA Call for Interest: Third Party Service Providers Special Project
EENA is launching a special project on the conveyance of emergency communications and contextual data to PSAPs via Third Party Service Providers (TPSPs). EENA is seeking both PSAPs and TPSPs who would be interested in joining this special project. In our report on Emergency Communications from Third-Party Service Providers – in which we concluded that […]
EENA 2023: Save the Date!
The time has come to mark your calendar for the EENA Conference & Exhibition 2023! Next spring, we will be delighted to welcome you in person from 19 to 21 April in Ljubljana, Slovenia. At our landmark event, you will be able to discover our Exhibition Area, our Conferences and our inspiring Awards Ceremony! Be inspired by […]
30 Signatories in Support for European Coordination on Emergency Caller Location Information Criteria
30 signatories have launched a position paper on the importance of European coordination on the parameters for setting accuracy and reliability criteria for emergency caller location information in the delegated regulation supplementing the requirements of the European Electronic Communications Code. On 14 November 2018, the entry into force of the European Electronic Communications Code (EECC) […]
Power Outages Must Not Disrupt Access to Emergency Services
Continuity of access to emergency services must be safeguarded in the event of planned electricity outages. EENA calls on involved stakeholders to take every necessary measure to ensure access to emergency services.
Welcome to Rapid Update!
Today, EENA has launched a new newsletter, bringing you the latest updates in emergency communications. Rapid Update brings you the knowledge you need in a brief, efficient format – readable in a 15 minute coffee break.
EENA Members: Call for Abstracts for EENA Conference 2023
The EENA team is already preparing the next EENA Conference, which will take place on 19-21 April in Ljubljana. A benefit of being an EENA member is the opportunity to be part of the programme and share expertise on a specific topic, be it in a presentation or as panellist in a debate. For the […]
The Potential Perils of 2G and 3G Switch Offs
European roamers travelling in the USA this year may not have access to a voice service because of VoLTE compatibility/interoperability issues between networks and handsets. This means affected end-users will have no access to emergency services from their devices, a very serious public safety concern. It is not the time to sensationalise, apportion blame or […]
Many Europeans cannot call 911 when traveling to the US
The lack of 4G interoperability of certain phones and certain mobile network operators results in the impossibility to make any voice call when roaming in countries which have already phased out 2G and 3G networks, as it is the case in the United States. This means that in case of danger, these users are also […]