December 8, 2015

‘Recording for PSAPs – Future Technology’: Read the latest publication from the EENA Technical Committee

Today recording in PSAPs is mostly limited to voice recording, often with analogue or ISDN telephone systems. Future recording will be based on IP networks and include communication types other than voice such as text and video. This paper reviews the current PSAP recording technology and introduces the changes happening in PSAPs that affect recording. […]

Read more


EENA Operations Committee publishes ‘Managing Change’ document

Change is a fact of life. Without change there wouldn’t be improvement. New technologies are introduced, reforms take place, and the way people communicate evolves. Public safety is not immune to this process, especially with the budgetary changes and organisational reforms. NG112 is knocking at the door, because technology improves faster and faster. In a […]

Read more


EENA responds to four consultations

The effective functioning of emergency services is fundamental for the safety and well-being of Europeans. Yet, there is significant progress to be made for the European Union to reach the standards people need. The European Emergency Number Association (EENA) has valuable expertise in the field. With the view of improving emergency response in the EU […]

Read more

December 7, 2015

EENA Working Group on Drones – More relevant and needed than ever!

Drones are transforming emergency services in many ways. While they can have significant added value to emergency services, they can also create problems. An indicative example is when drones are flown by hobbyists and interfere with the smooth operation of emergency response. The press has covered many stories around the topic, including a drone that […]

Read more

November 26, 2015

‘Public Safety Answering Points in Europe 2015’ is now available!

26/11/2015 – EENA is very happy to announce that our annual publication 'Public Safety Answering Points (PSAPs) in Europe', 2015 edition, is now available! Perhaps the most anticipated publication all year, the document aims to illustrate the complexity of each national structure in terms of the functioning of PSAPs, and provides a clear idea of […]

Read more


EENA Conference 2016 – Have you registered yet?

      Register now and join us in beautiful Prague! EENA is delighted to inform you that registrations for the EENA Conference 2016, the largest pan-European event on emergency services, are now open!       The Conference fosters the sharing of best practices between all stakeholders in the emergency services field. This makes […]

Read more

November 20, 2015

Shaping the framework for drones in emergencies – EENA Working Group on drones publishes white paper

Remote Piloted Airborne Systems (RPAS), known more as drones, are transforming the approach to emergency management. As a support tool, they can lead to quicker and more efficient interventions, offer enhanced situational information and provide direct help, such as dropping life-saving equipment. This translates into more saved lives, increased efficiency, clearer situational awareness and all […]

Read more

November 18, 2015

‘Public Safety Forum’ discussing eCall, citizens with disabilities, drones and much more organised by Telekom Malaysia & supported by EENA

EENA’s membership and expertise have been growing continuously, both in Europe and the rest of the world. As a result, EENA has become the reference point for emergency technical and operational call-handling discussions, including the European emergency number 112. A Forum on public safety was held today in Kuala Lumpur (Malaysia), organised by Telekom Malaysia […]

Read more

November 4, 2015

Data sharing between emergency services

Often a call to 112 results in the participation of multiple Public Safety Answering Points and Emergency Response Organisations in the resolution of the emergency situation, often this will include the need for cross-border collaboration. In order to ensure the quick and efficient cooperation during an emergency, response teams need to work under clearly defined […]

Read more

November 3, 2015

EENA Conference 2016 – Draft programme offers sneak peek of upcoming sessions!

Each year, the EENA Conference brings together emergency services, public authorities, researchers and industry representatives to foster the sharing of best practices and debate current issues in the field of emergency services. We are very happy to announce that the draft programme of the EENA Conference 2016 is now available! Take a look and discover: […]

Read more