March 10, 2016

Certificate of Quality Standard for providers of Third Party Service (TPS) eCall

EENA announces the upcoming launch of the ‘Certificate of Quality Standard for providers of Third Party Service (TPS) eCall’. EENA has developed this Standard to maximise the quality of TPS eCall services for European citizens. The programme will allow for the first time TPS eCall providers to benchmark themselves against a Standard which is specific […]

Read more

March 3, 2016

Caller location, social media, emergency apps, & more: 1st update on EENA’s progress on the actions agreed during “EENA Members Workshop”

It has been almost 4 months since the EENA Members Workshop took place on 19-20 October 2015. For 2 days, EENA Members worked in 15 workshops on technical, operational and legal aspects of topics related to the emergency communications field. After the event, EENA published a report summarising the work undertaken by EENA Members, as […]

Read more

March 2, 2016

‘Advanced Mobile Location specifications & requirements’ – Document now available!

        EENA is happy to announce the publication of 'Advanced Mobile Location (AML) – Specifications & Requirements' document.           With 10 European countries testing or about to start testing AML, this much-awaited document lays down the specifications and requirements for its implementation. AML is a caller location technique […]

Read more

February 23, 2016

HOTREC & EENA come together to raise awareness of 112

HOTREC (the umbrella Association of Hotels, Restaurants and Cafés in Europe) and EENA join forces to raise awareness among travellers and citizens across Europe of the number to be dialled in an emergency: 112! We are happy to announce the launch of a partnership between EENA and HOTREC, with the aim to promote the common […]

Read more

February 22, 2016

Article on 112 by ‘New Europe’: Who would block 112 awareness?

New Europe published today a front-page article on the European Commission’s Directorate-General for Communication (DG COMM) and how it blocked awareness activities for the common European emergency number 112. More specifically, officials coming from DG COMM prevented European Commission representations in Member States from communicating on 112, although the planned awareness activities required no financial […]

Read more

February 16, 2016

Mobile Network Operators & Advanced Mobile Location

EENA is happy to announce the launch of the EENA Mobile Network Operators Group (or MNOs Group), a new type of EENA membership, with a strongly technical focus. The aim of the MNOs Group is to bridge communication between European MNOs on emergency calling issues, understand the needs and challenges they face and contribute to […]

Read more

February 9, 2016

EENA Conference 2016 – Learn more about the key sessions

  Join us at the largest yearly pan-European event in the emergency services field!   There are 2 months left until we see each other at the EENA Conference and Exhibition in Prague (6-8 April). About 500 delegates from more than 50 countries are expected! The EENA Conference will welcome emergency services and public authorities […]

Read more

February 5, 2016

Airbnb and EENA announce partnership to promote 112 all over Europe!

    On European 112 Day (11 February), Airbnb, the world’s leading community driven hospitality platform, updated their safety card to include 112 as the pan European emergency number. The initiative will help to inform hosts and guests around the world of the number to call in an emergency whilst travelling in Europe.     […]

Read more

February 1, 2016

‘Workforce management’ – New EENA Operations document available!

The pressures of cost and budget constraints are increasing for Public Safety Answering Points (PSAP) operations, with staff costs being the #1 contributor by far towards operational expenditure. For this reason, commercial operations have long focused their attention on the effective and efficient use of staffing resources using Workforce Management (WFM) tools and techniques. On […]

Read more


Next Generation eCall

eCall is being deployed in Europe and will be required by law in new cars from 2018. Current eCall deployments are based on ETSI and CEN standards, which were started more than 12 years ago, and use an in-band modem to transport eCall data in a circuit switched 112 call. However, circuit switched 112 will […]

Read more