EENA joins ‘HELP 112’ EU project to improve caller location in emergencies
We are happy to announce the launch of the ‘HELP 112’ project that will run for 1 year with the aim of improving caller location information transferred to Public Safety Answering Points (PSAPs). HELP 112 is the pilot project on the design, implementation and execution of the transfer of GNSS data during a 112 call […]
‘Media in Authority-to-Citizen (A2C) Communications’ operations document now available!
With the emergence of mobile technologies and the penetration of social media in daily life, new ways on how emergency response organisations (EROs) can communicate with citizens and visitors in case of emergencies and disasters become available. The existing mass media channels (TV, radio and press) are complemented by social media with its two-way communication. […]
EENA Advisory Board Vice-Chair, Mladen Vratonjic, becomes the new Chair of TCCA!
20/05/2015 – EENA is very happy that Mladen Vratonjic, EENA Advisory Board Vice-Chair, was elected to become the new Chair of TCCA. Mladen Vratonjic was approved for his new role during the General Assembly's vote, held in Barcelona on 20/05/2015. Gary Machado, EENA Executive Director, congratulated him for this achievement: "I wish Mladen every success […]
François Hollande : «Nous devons continuer à créer toujours plus de numéros d’urgence»
On Thursday 25th July, in the Romanian city of Caracal, a 15-year-old girl called the 112 emergency number 3 times. She reported that she had been abducted and asked for urgent help. That help did not arrive until 19 hours later, at which time she was presumed dead. The suspect later told police that he killed the girl, as well as another teenager.
François Hollande: “We should create even more emergency numbers”
14 December, 2015 For the French version, please see below. PARIS – François Hollande publicly welcomed the multiplication of emergency numbers in France in 2015 at a press conference held at the Palais de l’Élysée this Monday. “It is necessary that French people benefit from as many emergency numbers as possible” declared the French president […]
‘PEMEA Architecture’ document published by EENA Technical Committee
There are presently hundreds of emergency calling applications in use across Europe but none of them permit seamless roaming and so are constrained in where they can be used. The aim of the PEMEA architecture is to allow a user to select an application that meets their needs based on functionality, cost and levels of […]
‘Recording for PSAPs – Future Technology’: Read the latest publication from the EENA Technical Committee
Today recording in PSAPs is mostly limited to voice recording, often with analogue or ISDN telephone systems. Future recording will be based on IP networks and include communication types other than voice such as text and video. This paper reviews the current PSAP recording technology and introduces the changes happening in PSAPs that affect recording. […]
EENA Operations Committee publishes ‘Managing Change’ document
Change is a fact of life. Without change there wouldn’t be improvement. New technologies are introduced, reforms take place, and the way people communicate evolves. Public safety is not immune to this process, especially with the budgetary changes and organisational reforms. NG112 is knocking at the door, because technology improves faster and faster. In a […]
EENA responds to four consultations
The effective functioning of emergency services is fundamental for the safety and well-being of Europeans. Yet, there is significant progress to be made for the European Union to reach the standards people need. The European Emergency Number Association (EENA) has valuable expertise in the field. With the view of improving emergency response in the EU […]
EENA Working Group on Drones – More relevant and needed than ever!
Drones are transforming emergency services in many ways. While they can have significant added value to emergency services, they can also create problems. An indicative example is when drones are flown by hobbyists and interfere with the smooth operation of emergency response. The press has covered many stories around the topic, including a drone that […]