European Parliament emphasises the importance of 112 in report on tourism
29 October 2015 – Awareness of the common European emergency number 112 is alarmingly low: only 27% of EU citizens would dial it spontaneously in case of an emergency. One can expect that this number is much lower amongst non-Europeans visiting the European Union (EU). The European Parliament (EP) adopted today a report on “new […]
Outcomes of ‘EENA Members Workshop’ & ‘Meet your MEP’ events: Caller location, social media, emergency apps & more!
We are very happy to present to you the final report of the 'EENA Members Workshop' and 'Meet your MEP' events that took place on 19-21 October in Brussels, Belgium. Did you know? More than 150 Members of the European Parliament joined the "Meet your MEP" event to […]
What is the future of Emergency Apps? – Update on EENA’s objectives and Roadmap
The strong adoption of smart-phones and the increasingly common use of geo-location functions by users, make mobile applications (‘Apps’) a powerful tool for information to emergency services. They can improve location information with several techniques, saving lives, time and resources. In March 2015, EENA published the ‘112 Apps Strategy’ document, where three core objectives were […]
French fire-fighters propose 112 as the unique number for emergency services
For the English version, please see below. version française Les pompiers français proposent d’adopter le 112 comme numéro unique pour les appels d’urgence. La Fédération nationale des sapeurs-pompiers de France (FNSPF) a proposé d’abandonner son numéro historique d’appels d’urgence – le 18 – et de le remplacer par le […]
Next Generation 112 Transition Models – Implementation Activities
The industry has been abuzz with the term NG112 for some time but exactly what it is, the benefits it provides, the issues involved with getting there, and how emergency services move to it, have been relatively poorly explained. Public safety answering points have to face changes that have […]
Emergency services invite smartphone manufacturers and operating system providers to help citizens’ safety during emergencies
After dialling the emergency services, citizens rightly expect to be located as quickly as possible. Unfortunately, in most of Europe, locating citizens in distress is often inaccurate, potentially putting people at further risk. This is because the location data provided to the emergency services is mostly ineffective. Advanced Mobile Location (AML) is a simple and […]
Managing change: the example of Finland
The Finnish administration’s view was ”In 2015 Finland will have a coherent, networked and reliable nationwide Emergency Response Centre Administration as the first link in responding to emergency needs quickly and professionally." To accomplish it, a deep reform took place inside the Finnish emergency services structure. The 15 emergency services centres were reduced to a […]
EENA Working Group on Drones – More relevant and needed than ever!
Drones are transforming emergency services in many ways. While they can have significant added value to emergency services, they can also create problems. An indicative example is when drones are flown by hobbyists and interfere with the smooth operation of emergency response. The press has covered many stories around the topic, including a drone that […]
‘Public Warning’ – EENA publishes operations document update!
For the delivery of public warning, there appears to be no single solution that fits all of the requirements for the timely notification of an emergency incident or situation. Therefore, a Public Warning System (PWS) ought to be a blend of the best attributes of all of the existing technologies, adapted to the particular demands […]
EENA releases ‘Managing Human Resources in a PSAP’ Operations document!
Managing staff and staff related activities is an important function for any organisation, regardless of its size, scale or market. Most people agree that an efficiently and effectively run human resources department can provides structure and the ability to meet business needs through managing the company's most valuable resources – its employees. The management […]