‘SMS communication with PSAPs and EROs’ EENA Operations document now available!
SMS is not dead, even if a lot has changed in mobile messaging, especially in the last couple of years, with an obvious transformation in mobile markets in favour of Apps and other Over The Top (OTT) messaging services. And the reality is that SMS is used for communication with Emergency Services in many places […]
EENA launches ‘Working Group on Drones’ open to all interested parties: Kick-off webinar on 19 June!
The topic of Drones being used by the emergency services is being described as “transformative”. Their potential use is being evaluated by many emergency services in scenarios such as assessing buildings after/during an emergency, assisting with the management of large scale events, large fires, transporting AEDs to assist with cardiac arrest, and so on. […]
EENA releases ‘Using and optimising GIS in an emergency response’ operations document
Access to complete, credible, easy-to-use and timely information about geographical objects and factors, as well as their influence, are the prerequisites for making the right decisions when carrying out different tasks in different situations. By the development and introduction of technologies of geographic information systems (GIS technology), for the time being, non-spatial data received spatial […]
Open letter to the European Commission from 60 Members of the European Parliament: Advancement of the European emergency number 112 is needed!
On 27 May 2015, 60 Members of the European Parliament (MEPs), from the whole political spectrum, co-signed an open letter sent to Commissioner for Digital Economy and Society, Mr. Oettinger, regarding the European emergency number 112. The letter focuses on the importance of the European emergency number and highlights some key-areas that require […]
EENA releases ‘eCall TPSP and Emergency Services Authorities Agreement template’ operations document
Managing eCalls directly from cars and from Third Party Service Providers (TPSPs) will be a challenge in the coming months for all emergency service authorities. To that end, EENA has created an Agreement template between the aforementioned TPSPs and emergency services […]
Public Safety Answering Points in Galicia & Lower Austria certified for the quality of services offered to citizens
The Certificate of Quality has been awarded to the 144 Notruf Niederösterreich PSAP (Lower Austria) and the Centro de Atención ás Emerxencias 112 Galicia – CAE 112 Galicia (Galicia, Spain), for their excellent performance following an extensive audit prog
EENA releases ‘eCall fact-sheet’
On 28 April 2015, the European Parliament voted in favour of eCall, giving the green light for its deployment, to be completed until 31 March 2018. There is a variety of sources with eCall related information, but it can be overwhelming to many people not familiar with the topic. This is why EENA prepared a […]
eCall becomes a reality!
28 April 2015 – The European Parliament adopted today in Strasbourg the legislation on eCall type approval requirements, giving the green light for the deployment of eCall services around the EU by 31 March 2018.
112 Awards 2015 – European Ceremony rewards people & organisations for making the world a safer place
22 April 2015, Bucharest – The 112 Awards Ceremony 2015 rewarded today individuals and organisations from around Europe for their commitment in promoting people's safety and well-being. The 112 Awards Ceremony was a memorable evening full of emotion for the around 400 participants (emergency services representatives, international organisations, representatives of the European institutions, solution […]
EENA releases the ‘Handset Derived Location for Emergency Calls’ NG112 document
Emergency caller location is vital to Public Safety Answering Points (PSAPs) and first responders. In recent years, emergency caller location information in Europe for mobile phones has been typically cell-id. Often, cell-id is inadequate because the cell radius is too large. Developments in location technologies and the proliferation of smartphones are leading to improved location […]