Next Generation 112 Transition Models – Implementation Activities
The industry has been abuzz with the term NG112 for some time but exactly what it is, the benefits it provides, the issues involved with getting there, and how emergency services move to it, have been relatively poorly explained. Public safety answering points have to face changes that have […]
Emergency services invite smartphone manufacturers and operating system providers to help citizens’ safety during emergencies
After dialling the emergency services, citizens rightly expect to be located as quickly as possible. Unfortunately, in most of Europe, locating citizens in distress is often inaccurate, potentially putting people at further risk. This is because the location data provided to the emergency services is mostly ineffective. Advanced Mobile Location (AML) is a simple and […]
Managing change: the example of Finland
The Finnish administration’s view was ”In 2015 Finland will have a coherent, networked and reliable nationwide Emergency Response Centre Administration as the first link in responding to emergency needs quickly and professionally." To accomplish it, a deep reform took place inside the Finnish emergency services structure. The 15 emergency services centres were reduced to a […]
EENA Working Group on Drones – More relevant and needed than ever!
Drones are transforming emergency services in many ways. While they can have significant added value to emergency services, they can also create problems. An indicative example is when drones are flown by hobbyists and interfere with the smooth operation of emergency response. The press has covered many stories around the topic, including a drone that […]
‘Public Warning’ – EENA publishes operations document update!
For the delivery of public warning, there appears to be no single solution that fits all of the requirements for the timely notification of an emergency incident or situation. Therefore, a Public Warning System (PWS) ought to be a blend of the best attributes of all of the existing technologies, adapted to the particular demands […]
EENA releases ‘Managing Human Resources in a PSAP’ Operations document!
Managing staff and staff related activities is an important function for any organisation, regardless of its size, scale or market. Most people agree that an efficiently and effectively run human resources department can provides structure and the ability to meet business needs through managing the company's most valuable resources – its employees. The management […]
‘SMS communication with PSAPs and EROs’ EENA Operations document now available!
SMS is not dead, even if a lot has changed in mobile messaging, especially in the last couple of years, with an obvious transformation in mobile markets in favour of Apps and other Over The Top (OTT) messaging services. And the reality is that SMS is used for communication with Emergency Services in many places […]
EENA launches ‘Working Group on Drones’ open to all interested parties: Kick-off webinar on 19 June!
The topic of Drones being used by the emergency services is being described as “transformative”. Their potential use is being evaluated by many emergency services in scenarios such as assessing buildings after/during an emergency, assisting with the management of large scale events, large fires, transporting AEDs to assist with cardiac arrest, and so on. […]
EENA releases ‘Using and optimising GIS in an emergency response’ operations document
Access to complete, credible, easy-to-use and timely information about geographical objects and factors, as well as their influence, are the prerequisites for making the right decisions when carrying out different tasks in different situations. By the development and introduction of technologies of geographic information systems (GIS technology), for the time being, non-spatial data received spatial […]
Open letter to the European Commission from 60 Members of the European Parliament: Advancement of the European emergency number 112 is needed!
On 27 May 2015, 60 Members of the European Parliament (MEPs), from the whole political spectrum, co-signed an open letter sent to Commissioner for Digital Economy and Society, Mr. Oettinger, regarding the European emergency number 112. The letter focuses on the importance of the European emergency number and highlights some key-areas that require […]