Launch of network designed for first responders & drones




EENA is excited to announce the creation of a new network, exclusively designed for emergency services who are using drones in their day-to-day operations – or who are interested in doing so…




The Emergency Services & Drones network is a platform for first responders to share experiences and best practices with their peers, as well as stay up to date with the latest developments.


  • Help shape the future of the technology, legislation on drones and public safety, and be at the forefront of all related developments.
  • Connect with the largest network of experts in public safety: emergency services, industry representatives, researchers and more…
  • Access EENA resources and expertise, such as the annual report on emergency services’ functioning around the world (including the use of drones), as well as publications/studies related to drones (yes, you’ll receive them directly to your inbox).
  • Free of charge membership!


Would you like to be part of the Emergency Services & Drones network? All you need to do is send an email to Alfonso Zamarro at

During the last years, EENA has been one of the leaders in the field of public safety and drones.

It has already been almost 3 years since we launched pilot testing in Europe with DJI during Phase I of the EENA/DJI programme. Phase II concluded its results a few months back with the publication of our Drone Efficacy Study. In the meantime, we’ve worked on different documents (such as the use of drones by emergency services) and we’ve had the very first EENA Drones & Public Safety Summit 2018.

Thanks to our members and our partners, we have learned a lot. So the time has come for us to create this dedicated platform for you.

You are all invited to a webinar on EENA's drones activities on 12 December 2018 at 15:30 CET!

Our very own Alfonso Zamarro will chair the webinar and share with you the latest news on drones & public safety, legal aspects of drones in Europe, upcoming projects, next steps and much more.

Would you like to join the webinar?

If you are an EENA Member, you will soon receive a direct invitation. If you are not an EENA Member but you would still like to join, reach out to Alfonso Zamarro at

European Parliament makes public warning mandatory for all member states

14 November 2018, Strasbourg – The European Parliament just voted on a legislation to update the way emergency calls are managed in the European Union (EU). The telecommunications legislation –European Electronic Communications Code, or EECC– is one of the most important for European safety with provisions on public warning, emergency location, accessibility and more.


Just one day after the third anniversary of the Paris terrorist attacks, the European Parliament made modern public warning (or reverse 112) obligatory for all member states, in a landmark decision. Citizens in a high risk area will be able to receive an SMS or alert on their mobile phone in case of an emergency, informing them what is happening and how to remain safe.

Benoit Vivier, Public Affairs Manager at EENA, admitted Europe had some shortcomings until now. “Take any of the large emergencies in Europe and you will realise that in most cases modern public warning was not in place” he said. “We have the means and the technology but we have largely failed to put them to good use. The new legislation ensures that from now on we do.”

Levent Altan, Executive Director at Victim Support Europe, shared the same feeling. “We want a Europe that puts safety first and the new legislation is an important step in that direction,” he mentioned. “Modern public warning will provide people with the right information at the right time, leading to less victims and more lives saved.”

EENA also spoke with Dita Charanzova, Czech Member of the European Parliament and IMCO Rapporteur for opinion on the legislation. She noted that "As we mark the Paris attacks, and hope that such events never happen again, we must better prepare ourselves if they do. Europe's new mobile public warning system will be an important tool in making sure that citizens get accurate information and instructions. Quick, reliable information will help to save lives. I am proud to have had an important role in getting this adopted and I only hope that Member States will put the system in place even before the deadline to act."

The impact on public safety

The EECC is a binding legislation; all member states will need to implement it within two years (unless otherwise stated for specific provisions that require more time). The legislation also covers emergency caller location, accessibility for people with disabilities, access to 112 from online platforms, and more.

“Implementation is going to be key” Vivier insisted. “Member states need to carry out the provisions in a timely and effective manner. Otherwise, citizens will miss a big opportunity.”

EENA has prepared a document summarising the legislation, focusing on the 112 service. You can download the briefing below.





Organisation of emergency services in Australia & New Zealand – All you need to know



Any public professional wants to understand as well as they can how emergency services work around the world. But it's not always easy. Until now at least…

We are happy to invite you to the upcoming EENA webinar "Australia & New Zealand emergency services organisation".

Join us to hear everything you need to know about how emergency services are organised in the two countries, what opportunities and obstacles they face, what has changed in the last years, and more…



Date: 13 November 2018
Time: 09:30 CET (Brussels time)
How to join: EENA Members have received an invitation to the webinar. Not an EENA Member? Reach out to Cristina Lumbreras at

* Please note that places are limited.

Next Generation 112 – 2019 Plugtests event




Will you miss the third Next Generation Communications & PEMEA Plugtests?

This edition will see a testing campaign based on the use cases developed by ETSI and EENA and is a unique chance for vendors of emergency communication equipment to test their product against different implementations and scenarios. More details on the event below.



When is the event taking place and where?
The event will take place in the ETSI premises in Sophia-Antipolis, France, from 28 January to 1 February 2019.

Who is this event for?
This event is open for IP-based emergency services equipment vendors, test tool vendors and PEMEA stakeholders. Any government body, policy maker or local authority is welcome to attend as Observer.

Until when can I register my company?
Deadline is on 8 November 2018, so you better hurry!

I am not an ETSI Member. Can I join?
Yes. The event is open to non-ETSI members as well.

I am not an EENA Member. Can I join?
Yes again. The event is open to non-EENA members as well.

Where can I get more information?
You do not want to miss the upcoming NG112 open conference call (25 October). This is the last call open to everyone (registered and not registered companies) where you have opportunity to get any information you’d like on what this is about.

How can I join the conference call on 25 October?
You can find all the information on the ETSI website.



The event in a nutshell

The event will examine and validate the interoperability and conformity of market solutions using different scenarios and test cases. The purpose of the event is to trial independently and jointly all components of the 112 communication chain based on NG112 networks, such as: location-based call routing; audio, video and real-time text; policy-based routing; emergency apps and PEMEA (the pan-European Mobile Emergency App) architecture; and much more. The event is organised by EENA in partnership with ETSI and with the support of the European Commission.


Why should your company join the event?

  • The event will offer on-site and remote test sessions on emergency communication equipment
  • This is a unique opportunity for vendors of emergency communication equipment to test their product against different scenarios
  • Vendors can assess the interoperability of their implementations and verify the correct interpretation of the related specifications
  • The testing campaign will be based on the use cases developed by ETSI and EENA

The future of European emergency services – What will change with new legislation?


Emergency services work will soon be impacted by the latest European legislation on telecommunications. The legislation has several provisions on the functioning of emergency services including on accessibility, location, reverse 112 and more.

But European legislation is tricky to understand. So how can you know what’s the impact on your work?

Here’s how:

Our very own Benoit Vivier is tasked with explaining everything you need to know, taking the legislative jargon and translating it into understandable next steps. Join us to get a full brief as to what changes are coming for emergency services and what it means for your work.

Join the free webinar on 30 October at 15:00 CEST (Brussels time) to learn all you need to know about how the upcoming European legislation will impact the work of public safety and emergency response.

Who is this webinar for?

  • European emergency services
  • European public authorities working on public safety, emergency calls, …
  • Professionals working on public safety in Europe

Are you an EENA Member? You’ll receive a direct invitation to join the webinar.

Not an EENA Member? Let Benoit know that you’d like to join via email.

Please note that places are limited.

The Role of Geographic Information Systems in Next Generation 112














Geographic Information Systems (GIS) have been widely adopted in emergency services over the past two decades. With Next Generation 112 (NG112), more and more communication services will come with attached location information. How will the process of using GIS change?

Today, precise caller locations are still often derived manually or from network-provided location, along with information from the caller. In the future, the key difference to emergency call handling will be seen in the availability of location information immediately attached to the incoming emergency call.

This document summarises the current state of GIS before looking into its future state with NG112. It highlights how GIS and NG112 could potentially change procedures and roles in the emergency response process.


Download the document here.


EENA would like to thank the authors of this document Markus Bornheim (Avaya, Germany) and Luca Bergonzi (Beta80, Italy), as well as EENA Technical Director Cristina Lumbreras.